Refund Policy

Last updated: 29 July 2026

We want you to feel confident bringing Harmonie into your home. This page explains our 30-day money-back guarantee, how returns work, and when refunds apply. It works alongside our Shipping Policy and Cancellation Policy.

Our 30-day money-back guarantee

Every new Harmonie order comes with a 30-day money-back guarantee. The 30 days start from the day your Hub is delivered, so you have a full month to use it in your own home and decide whether it is right for you.

If you would like to return within that time, we will refund the full cost of your Hub and your first month's subscription, and we will cover the cost of sending the Hub back to us. In other words, you will not be out of pocket.

How to start a return

To start a return, contact us within 30 days of your Hub being delivered and let us know you would like to return it. We will confirm the details and send you a prepaid return label so you can post the Hub back at no cost. Please return the Hub in good working condition, with the items it came with.

When your refund is processed

Once we receive your returned Hub and check it over, we will process your refund to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank or card provider.

After the 30 days

Monthly subscriptions

If you are on a monthly plan and cancel after the guarantee period, your subscription stays active until the end of the month you have already paid for. We do not charge you again after that, and monthly payments already made are not refunded.

Bundle plans paid in advance

If you paid in advance for a bundle (1, 3 or 5 years) and cancel after the 30-day guarantee period, we will refund the unused months of your term on a pro-rata basis. For example, if you are 12 months into a 3-year plan, we refund the portion covering the remaining months. The Hub is yours to keep.

Faulty or damaged items

If your Hub arrives damaged or develops a fault, please get in touch and we will make it right. For a minor problem, we may repair the Hub or offer a replacement within a reasonable time. For a major failure, you can choose a refund or a replacement. This is separate from the 30-day guarantee and applies regardless of when the issue appears, in line with your rights under the Australian Consumer Law. If your Hub arrives damaged in transit, our Shipping Policy explains what to do.

Contact us

If you have any questions about returns or refunds, we are here to help.

Harmonie Health Email: hello@harmoniehealth.com.au Website: harmoniehealth.com.au