Shipping policy

Thank you for choosing Harmonie Health. We want your Harmonie Home Health Hub to arrive safely and be ready to help from the moment it does. This page explains how and when we send your order, and what to do if something is not quite right.

Where we ship

We currently ship across Australia, including metro and regional areas. We do not ship internationally at this time. If you are outside Australia and would like to use Harmonie, please get in touch and we will let you know when that becomes possible.

Shipping cost

Shipping is free on every Hub order within Australia. The price you see at checkout is the price you pay, with nothing added for delivery.

When your order is dispatched

Each Hub is set up and checked before it leaves us, so it arrives ready to use. Orders are usually dispatched within 3 to 5 business days of purchase. Business days are Monday to Friday, excluding public holidays.

You will receive an email with tracking details as soon as your order is on its way.

Delivery times

Once dispatched, most orders arrive within 5 to 10 business days, depending on where you are in Australia. Regional and remote areas can take a little longer. These timeframes are a guide rather than a guarantee, as delivery is handled by our courier and postal partners.

Tracking your order

When your Hub is dispatched, we will send you a tracking link so you can follow its progress. If you have not received tracking details within a week of ordering, please contact us and we will look into it for you.

Getting set up

Your Hub arrives pre-configured and ready to go. In most cases it is a matter of plugging it in and following the simple setup steps included in the box. There is nothing clinical or complex to manage. If you or a family member would like a hand getting started, our team is happy to help.

Delays

Occasionally, things outside our control can slow a delivery down, such as weather, courier disruptions, or busy periods. If your order is taking longer than the timeframes above, please reach out and we will chase it up with the courier on your behalf.

Delivery problems

If your Hub arrives damaged, or your tracking shows it as delivered but you cannot find it, please contact us within 7 days of the delivery date. Where possible, keep the packaging and send us a photo of any damage, as this helps us sort things out quickly. We will work with you to arrange a replacement or resolve the issue.

Incorrect delivery details

Please double-check your delivery address at checkout. If you notice a mistake, let us know as soon as possible and we will update it if your order has not yet been dispatched. We are not able to redirect or replace orders sent to an address entered incorrectly, so a quick check before you order saves everyone time.

Returns and our 30-day guarantee

Harmonie comes with a 30-day money-back guarantee. This shipping policy covers how your order reaches you. For details on returns, refunds, and how the guarantee works, please see our Refund Policy.

Contact us

If you have any questions about your order or delivery, we are here to help.

Harmonie Health Email: hello@harmoniehealth.com.au Website: harmoniehealth.com.au